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FAQ
This FAQ defines the operational framework, community principles, and rules applicable to using the MyFamilyAbroad platform.
MyFamilyAbroad is for families who want to:
• send a family member (most often a child or teenager, but also a young adult) to experience cultural and linguistic immersion in another family, usually abroad;
• and/or welcome a young person (foreign or not) into their home.
Some stays are chosen based on specific projects or interests, such as sports, language learning, art, or discovering a particular environment: mountains, sea, countryside, or city.
The platform is designed for family stays, which can complement schooling, language courses, sports training, art learning or improvement, or cultural discovery.
• send a family member (most often a child or teenager, but also a young adult) to experience cultural and linguistic immersion in another family, usually abroad;
• and/or welcome a young person (foreign or not) into their home.
Some stays are chosen based on specific projects or interests, such as sports, language learning, art, or discovering a particular environment: mountains, sea, countryside, or city.
The platform is designed for family stays, which can complement schooling, language courses, sports training, art learning or improvement, or cultural discovery.
No.
MyFamilyAbroad does not require any reciprocal exchange.
Reciprocity is collective, not individual.
This means you are never required to:
• host the family that hosts your young person,
• or host a member before sending yours.
The choice always belongs to families:
• you can only send a family member,
• you can only host,
• you can do both, at different times.
MyFamilyAbroad does not require any reciprocal exchange.
Reciprocity is collective, not individual.
This means you are never required to:
• host the family that hosts your young person,
• or host a member before sending yours.
The choice always belongs to families:
• you can only send a family member,
• you can only host,
• you can do both, at different times.
1. You create a family profile.
2. Your profile is verified by the MyFamilyAbroad team.
3. Depending on your project, you freely choose:
• the family that will host your family member;
• or the profile of the member you wish to host at your home.
No automatic assignment is made.
Each stay is based on an explicit, voluntary, and mutual choice.
2. Your profile is verified by the MyFamilyAbroad team.
3. Depending on your project, you freely choose:
• the family that will host your family member;
• or the profile of the member you wish to host at your home.
No automatic assignment is made.
Each stay is based on an explicit, voluntary, and mutual choice.
Always you.
Before any confirmation:
• you review the complete profile,
• you exchange messages,
• you can arrange a video call (optional but recommended).
You are free to accept or refuse, without justification.
Before any confirmation:
• you review the complete profile,
• you exchange messages,
• you can arrange a video call (optional but recommended).
You are free to accept or refuse, without justification.
Yes.
You maintain total control over:
• dates,
• duration,
• the profile of the person hosted.
Refusing a request has no negative impact on your account.
You maintain total control over:
• dates,
• duration,
• the profile of the person hosted.
Refusing a request has no negative impact on your account.
All families are verified before being active on the platform.
The verification process includes:
• identity document,
• video interview,
• presentation video,
• photos of family members,
• photos of the accommodation,
• geolocated video,
• proof of residence,
• criminal record extract,
• commitment to respect the MyFamilyAbroad Quality Charter.
Some families may receive trust labels.
Some may apply for Super Family status and be mobilized as backup families.
The verification process includes:
• identity document,
• video interview,
• presentation video,
• photos of family members,
• photos of the accommodation,
• geolocated video,
• proof of residence,
• criminal record extract,
• commitment to respect the MyFamilyAbroad Quality Charter.
Some families may receive trust labels.
Some may apply for Super Family status and be mobilized as backup families.
Yes.
Young people's profiles include identity information, family situation, and stay project details.
Young people's profiles include identity information, family situation, and stay project details.
The hosted member experiences the normal daily life of the host family:
• meals,
• outings,
• family life,
• cultural and linguistic exchanges.
It is neither a camp nor a standardized school program.
MyFamilyAbroad does not impose any educational program, nor any obligation of results or measurable linguistic progress.
Some activities may be offered additionally:
• by the host family,
• or by MyFamilyAbroad partners.
• meals,
• outings,
• family life,
• cultural and linguistic exchanges.
It is neither a camp nor a standardized school program.
MyFamilyAbroad does not impose any educational program, nor any obligation of results or measurable linguistic progress.
Some activities may be offered additionally:
• by the host family,
• or by MyFamilyAbroad partners.
Yes, to a reasonable extent and always adapted to their age.
The stay is based on simple and natural participation in daily family life (tidying their belongings, setting the table, participating in communal life), in a spirit of sharing and respect.
👉 It is important to note that the guest is neither an au pair nor a domestic assistant.
No childcare, cleaning, or responsibility comparable to work is expected.
The requested participation has no economic compensation and does not replace any service.
The goal is above all to promote integration, autonomy, and collective living, as in any family.
The stay is based on simple and natural participation in daily family life (tidying their belongings, setting the table, participating in communal life), in a spirit of sharing and respect.
👉 It is important to note that the guest is neither an au pair nor a domestic assistant.
No childcare, cleaning, or responsibility comparable to work is expected.
The requested participation has no economic compensation and does not replace any service.
The goal is above all to promote integration, autonomy, and collective living, as in any family.
Yes.
Each family maintains its living rules, communicated before the stay.
Each family maintains its living rules, communicated before the stay.
No.
Exchanges happen according to the level and habits of the families.
In case of communication difficulties, the MyFamilyAbroad team can facilitate exchanges and support families.
The MyFamilyAbroad team remains available at all times.
Exchanges happen according to the level and habits of the families.
In case of communication difficulties, the MyFamilyAbroad team can facilitate exchanges and support families.
The MyFamilyAbroad team remains available at all times.
No.
Families are not financially compensated.
However, they can earn MyFamilyAbroad credits when they host a member from another family.
These credits can be used to send a member of their own family to another family in the network.
Credits:
• have no monetary value,
• are neither transferable nor sellable,
• are strictly reserved for use on the platform.
This contribution does not constitute a salary or compensation, and does not create any employment relationship.
Families are not financially compensated.
However, they can earn MyFamilyAbroad credits when they host a member from another family.
These credits can be used to send a member of their own family to another family in the network.
Credits:
• have no monetary value,
• are neither transferable nor sellable,
• are strictly reserved for use on the platform.
This contribution does not constitute a salary or compensation, and does not create any employment relationship.
• 1 credit corresponds to 1 night of hosting.
• Credits are earned only by actually hosting a member from another family.
• Credits can be used partially or fully during a future stay.
• Credits cannot be exchanged for money.
• Credits are earned only by actually hosting a member from another family.
• Credits can be used partially or fully during a future stay.
• Credits cannot be exchanged for money.
A stay includes MyFamilyAbroad connection fees, calculated based on:
• the number of nights,
• the type and rarity of the host family.
Indicative examples:
• Family in Paris: €50 × credits (1 credit = 1 night)
• Family in Lyon: €30 × credits (1 credit = 1 night)
Transportation remains the responsibility of the guest family.
Daily living expenses (meals) are covered by the host family.
Connection fees are due at the time of stay confirmation.
Any refund conditions are specified before validation, particularly in case of cancellation.
Amounts may vary according to period, profiles, and availability.
• the number of nights,
• the type and rarity of the host family.
Indicative examples:
• Family in Paris: €50 × credits (1 credit = 1 night)
• Family in Lyon: €30 × credits (1 credit = 1 night)
Transportation remains the responsibility of the guest family.
Daily living expenses (meals) are covered by the host family.
Connection fees are due at the time of stay confirmation.
Any refund conditions are specified before validation, particularly in case of cancellation.
Amounts may vary according to period, profiles, and availability.
MyFamilyAbroad receives connection fees, calculated based on the number of nights planned for the stay.
These fees notably cover:
• profile verification,
• platform management,
• 24/7 assistance,
• included insurance,
• credit and community management.
The platform:
• does not sell any data,
• does not display any advertising.
These fees notably cover:
• profile verification,
• platform management,
• 24/7 assistance,
• included insurance,
• credit and community management.
The platform:
• does not sell any data,
• does not display any advertising.
Each stay includes:
• 24/7 assistance,
• insurance (liability, health, repatriation),
• a MyFamilyAbroad contact person available at all times.
• 24/7 assistance,
• insurance (liability, health, repatriation),
• a MyFamilyAbroad contact person available at all times.
Yes.
Each active area has labeled families that can be mobilized in case of major difficulty.
The MyFamilyAbroad community is designed to ensure continuity of safety and support.
Each active area has labeled families that can be mobilized in case of major difficulty.
The MyFamilyAbroad community is designed to ensure continuity of safety and support.
Modification or cancellation conditions are specified before any confirmation.
A real commitment is expected from families.
Last-minute cancellations, except in duly justified cases of force majeure, may result in restrictions or account suspension.
An alternative solution (backup family) may be offered in case of emergency.
A real commitment is expected from families.
Last-minute cancellations, except in duly justified cases of force majeure, may result in restrictions or account suspension.
An alternative solution (backup family) may be offered in case of emergency.
Any modification must be validated by:
• both families,
• and MyFamilyAbroad.
• both families,
• and MyFamilyAbroad.
MyFamilyAbroad acts as a connection intermediary.
Each stay is based on a voluntary agreement between families, framed by the provided contractual documents.
Each stay is based on a voluntary agreement between families, framed by the provided contractual documents.
No.
MyFamilyAbroad does not organize placement, custody, or delegation of parental authority.
MyFamilyAbroad does not organize placement, custody, or delegation of parental authority.
Legal parents retain parental authority.
The host family commits to a duty of vigilance and care.
The host family commits to a duty of vigilance and care.
Detailed profiles are accessible only to verified families engaged in a stay project.
No.
MyFamilyAbroad does not resell any data and does not operate on advertising.
MyFamilyAbroad does not resell any data and does not operate on advertising.
By joining MyFamilyAbroad, you agree that:
• respect, kindness, and transparency are essential,
• each family should be treated like your own,
• the Quality Charter applies to all stays.
Non-compliance with these rules may result in suspension.
• respect, kindness, and transparency are essential,
• each family should be treated like your own,
• the Quality Charter applies to all stays.
Non-compliance with these rules may result in suspension.
No, MyFamilyAbroad is a community of families: we help families meet and exchange, not buy a trip.
Concretely:
• ✅ We provide connection tools, discussion, and experience sharing among families.
• ❌ We do not sell stays or trips.
• ❌ We do not organize "turnkey" stays.
• ❌ We do not book (flights, trains, accommodations, activities, insurance, etc.).
• ❌ We never collect payments related to transport, accommodation, or activity services.
• ❌ We do not act as an intermediary (agent/mandatary) between a family and a service provider.
Member families freely choose with whom they exchange and how they organize themselves.
If a stay happens, the decisions (dates, conditions, terms) and any agreements are concluded directly between families, without MyFamilyAbroad intervention.
Concretely:
• ✅ We provide connection tools, discussion, and experience sharing among families.
• ❌ We do not sell stays or trips.
• ❌ We do not organize "turnkey" stays.
• ❌ We do not book (flights, trains, accommodations, activities, insurance, etc.).
• ❌ We never collect payments related to transport, accommodation, or activity services.
• ❌ We do not act as an intermediary (agent/mandatary) between a family and a service provider.
Member families freely choose with whom they exchange and how they organize themselves.
If a stay happens, the decisions (dates, conditions, terms) and any agreements are concluded directly between families, without MyFamilyAbroad intervention.
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